Case Study
Dream Travel Agency — WhatsApp & Booking Automation
Client
Dream Travel Agency
Industry
Travel & Tourism
Services
n8n Automation, Make.com, WhatsApp Business API, CRM Integration
The Challenge
Dream Travel was handling 200+ WhatsApp inquiries per week manually. Leads went cold within hours if not followed up. Their team of 3 spent over 30 hours/week just on initial responses.
The Solution
Built an end-to-end automation system: WhatsApp Business API connected to n8n for message routing, AI-generated personalized responses for common queries, automatic lead qualification and CRM entry, and Calendly booking integration for qualified leads.
Results
- 3× increase in qualified leads per month
- 30 hours/week of manual work eliminated
- Response time reduced from 4 hours to under 3 minutes
- Booking conversion rate improved by 40%
Technologies Used
n8nMake.comWhatsApp Business APIAirtableCalendlyClaude API
"We went from drowning in WhatsApp messages to having a system that handles everything. Our team now focuses only on confirmed bookings."
Dream Travel Team — Operations Manager
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